You are an IT operations person working for a major bank, card service or payment processing company. Any lag or downtime within your payment processing system is unacceptable, so you go through great lengths to install an active/active environment to re-route transactions should a bottleneck or failed switch occur in your payments environment.
You have now solved the problem of controlling unplanned downtime, right? Sort of…
Sometimes in the process of solving one problem, we inadvertently create new ones. In the scenario we have just walked through, it is safe to say you have eliminated potential bottlenecks and downtime issues due to a switch failure. But this was done at the cost of increased infrastructure complexity and expansion of your data centers. Increased infrastructure complexity and multiple data centers often translate into more places where things can go wrong within your payments environment. There is more potential for network or application performance issues to start festering in operational “blind spots”, causing transaction slowdowns or failures to occur. The more potential transaction paths there are, the higher the risk of third party and host connection issues, as well.
This whitepaper was written to explain how banks, card service providers and payment processors can maintain their end-to-end view into every transaction path within complex active/active environments. It outlines the benefits of working with trusted solution providers that understand the challenges posed by active/active architectures, and of deploying a real-time transaction monitoring solution that is independent of your payments network architecture.