We are looking for a technical writer who can fulfil a role within our development division.

Objectives of this Role:

  • Develop comprehensive documentation that meets organizational standards.
  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.
  • Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success.
  • Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications.
  • Evaluate current content and develop innovative approaches for improvement.

Daily and Monthly Responsibilities:

  • Research, outline, write, and edit new and existing content, working closely with various departments to understand project and product requirements.
  • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
  • Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage.
  • Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration.
  • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.

Requirements:

  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization.
  • Firm understanding of the systems development life cycle (SDLC).
  • Previous software development experience is advantageous.
  • Experience using AsciiDoc/Latex tools to create documentation is advantageous.
  • Strong communication and interpersonal skills.
  • Excellent time management skills.
  • Ability to read and interpret business, functional and technical specifications.
  • Working knowledge of source and version control principles and products (e.g. Git, CVS, Perforce).
  • Experience within a payments environment is advantageous.
  • Manage and meet deadlines and communicate pro-actively.
  • Must be able to work in a team.
  • Must be able to work under pressure and multi-task.
  • Well organised and attention to detail.
  • Good verbal and written communication skills (English).

A market related salary will be offered.

All suitable candidates are requested to submit applications (condensed CV’s), to careers@stanchionpayments.com